Study: Bad middle managers are just a reflection of their bosses

Keeping middle managers happy with their supervisors is the key to retaining the lower-level workers they manage and avoiding expensive turnover costs, according to a Vanderbilt University study. “Middle managers’ treatment of employees reflects how bosses treat them,” says Ray Friedman, Brownlee O. Currey Professor of Management at Vanderbilt Owen Graduate School of Management. Previous studies have found that high employee turnover lowers customer satisfaction. It’s also been previously established that the level of satisfaction with a supervisor is a reliable predictor of turnover intentions.